FAQs

  1. How do I place an order?

You can browse our website, select the trekking poles you need, click “Add to Cart,” and follow the prompts to complete the checkout process.

  1. What payment methods are accepted?

We support multiple payment methods, including secure payment methods such as credit cards (Visa, MasterCard), PayPal, etc. Detailed payment options can be viewed at checkout.

  1. How long does it take for my order to ship?

We typically process and ship your order within 1-3 business days of receiving it. The specific delivery time depends on your address and the shipping method you choose.

  1. Can I return an item?

Yes, you can request a return within 14 days of receiving the item. Please ensure the item is unused and in its original packaging. For more information, please see our return policy page.

  1. Is there a warranty?

All our products come with a limited warranty. Please refer to the instructions in the product packaging or contact our customer service team for specific warranty terms.

  1. Are there any usage guidelines for the products?

Yes, each of our trekking poles comes with a user guide, which can be found on our website. Please refer to the product description page for more details.